How do I change the bank account or card associated with my WiFi on the Go or ConnectEDge phone plan payment?

How do I change the bank account or card associated with my WiFi on the Go or ConnectEDge phone plan payment?

We get that life happens. We move and the same bank we've used for the last 8 years is not in our new area or we can't quite remember if we put our debit card away after paying for lunch but it's not in its usual place. So it's absolutely understandable that you may need to change this information to keep making payments on time. No worries! Follow the steps below and you should be able to easily change your payments to a new bank account or card to avoid interruption of your service.

Note: All changes to your account information regarding payments will take place through PayPal. PayPal states, “Any pending transactions will still go through”. For any difficulties with changing payments, contact PayPal Customer Service at 1-888-221-1161.

PayPal Website:

  1. Log in to your PayPal account at www.paypal.com.

  2. Click the gear icon next to the "Log Out" text in the top right corner of the page. 

  3. Click the "Payments" tab. 

  4. Click the "Manage Automatic Payments" Button.

  5. Click the associated automatic payment for your WiFi from the list on the left-hand side menu.

  6. Once you open up the WiFi payment, there should be a section labeled "Payment Methods".

  7. Click the edit (the square with a pencil) button.

  8. A list of saved payment options associated with your PayPal account will open with a link at the bottom of the list that allows you to "Link a new card or bank".

PayPal app:

  1. Open your PayPal app and log into your account.

  2. Click the gear icon in the top right corner. 

  3. Click the "Automatic Payments" tab. 

  4. Click the associated automatic payment for your WiFi from the list.

  5. Click the little arrow (>) next to your payment information.

  6.    A list of saved payment options associated with your PayPal account will open with a link at            the bottom of the list that allows you to "Link a new bank or card".

Using the Billing Portal:

1. Use the following link to locate your school district's Wifi on the Go page: HERE

2. Scroll down and click on your state with your school district and then locate your school district.

3. On the next page, scroll all the way down and then click on the 'Billing Portal' button.

4. You will need your Customer ID, which should be in one of the emails you received when you enrolled. Copy and paste it in the field and then press submit. 

5. Here is where you can update your payment information.

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