How do I perform a factory reset on my device?
A lot of the issues that can occur with our hotspot devices can be solved by performing a simple factory reset.
Before doing this, please note that this will clear any changes you have made on the device level, such as the network name and password, reverting back to the originals.
For a Franklin T9 device, the reset instructions can be found here.
For an Alcatel Linkzone 2 device, reset instructions can be found here.
I Need Help with my Alcatel LINKZONE 2 Mobile Hotspot Device?
Find answers to the most important questions with T-Mobile's interactive tutorials here: https://www.t-mobile.com/support/tutorials?page=device/alcatel/linkzone-2 Example of questions: 1. How do I reset my device to factory settings? 2. How to update ...
I Need Help with My Franklin T9 Mobile Hotspot?
Find answers to the most important questions with T-Mobile's interactive tutorials here: https://www.t-mobile.com/support/phones-tablets-devices/mobile-internet/franklin-9-mobile-hotspot Help Categories include: Apps & Accessories Battery, Memory, & ...
How do I reset my password?
Have no fear if you forget your password. It happens to us all the time… 1. Simply type in your work e-mail address on the login screen and click on the “Reset Password” link. You will receive an auto message in your e-mail inbox stating: To update ...
My password doesn't work anymore!
So what do you do if the password you have been using just doesn't work anymore or if maybe you forgot it (hey - it happens to us all!)? Fortunately, there is a really easy fix - just reset it! How? Well, it depends on the device but they all work ...
My device keeps roaming and slowing down - what should I do?
The hotspot should not be roaming regularly, especially if you are using it where the T-Mobile network is. Fortunately, it is a fairly easy fix and we can help you turn it off. To turn data roaming off, we have to go to the administrative console - ...