My hotspot shows that I have a 20 GB limit. I thought this was an unlimited plan?
So, you must have the new T9 hotspot. It is awesome and is able to take advantage of the newest technology from T Mobile, all designed to make your internet experience faster and better. So, about that data meter…it says that you have a 20GB limit on your data usage but you don’t. Your plan is absolutely unlimited and we have confirmed that again and again with T Mobile. The T9s came with the meter on them preconfigured but you can change it easily if it bothers you. Just go to a web browser and type in 192.168.0.1 while you are connected through the T9. That will take you to the settings for your hotspot. You will have to enter a password – if you haven’t changed it, it will be “admin”. You can do all sorts of cool things there (if you aren’t sure don’t change it!) and one of them is that you can turn the usage meter off or change it to 50GB if you want to. But just know that it won’t affect how much data you have and is just there for information.
Related Articles
What is a hotspot and how does it work?
A hotspot is a device that is about the size of a deck of cards that sends and receives data. It has two radios in it – one of them sends data back and forth across the T Mobile 4G/LTE cellular network and the other one sends data back and forth ...
How long will the batteries last in my hotspot?
Battery life depends on how hard you use it of course but you can expect many hours out of the hotspot before it has to be charged up again. Charging is easy – just like a cell phone – plug in the included cord and it will charge the battery until it ...
How do I sign up for the ConnectEDge Unlimited Everything phone plan?
ConnectEDge Unlimited Everything is a phone plan by LeanStream the provides unlimited talk, text, and data. Depending on the phone plan you get, we also provide a free phone! For more information, click HERE for the link to our ConnectEDge website, ...
What if I break my hotspot or lose it?
We will send you another one. Things happen – they get dropped in the tub or the dog may chew it up (it happened to one client- for real)- and we can just send you another one if it does.
I Need Help with My Franklin T9 Mobile Hotspot?
Find answers to the most important questions with T-Mobile's interactive tutorials here: https://www.t-mobile.com/support/phones-tablets-devices/mobile-internet/franklin-9-mobile-hotspot Help Categories include: Apps & Accessories Battery, Memory, & ...