What if I break my hotspot or lose it?
We will send you another one. Things happen – they get dropped in the tub or the dog may chew it up (it happened to one client- for real)- and we can just send you another one if it does.
Related Articles
What is a hotspot and how does it work?
A hotspot is a device that is about the size of a deck of cards that sends and receives data. It has two radios in it – one of them sends data back and forth across the T Mobile 4G/LTE cellular network and the other one sends data back and forth ...
How long will the batteries last in my hotspot?
Battery life depends on how hard you use it of course but you can expect many hours out of the hotspot before it has to be charged up again. Charging is easy – just like a cell phone – plug in the included cord and it will charge the battery until it ...
My hotspot shows that I have a 20 GB limit. I thought this was an unlimited plan?
So, you must have the new T9 hotspot. It is awesome and is able to take advantage of the newest technology from T Mobile, all designed to make your internet experience faster and better. So, about that data meter…it says that you have a 20GB limit on ...
I Need Help with My Franklin T9 Mobile Hotspot?
Find answers to the most important questions with T-Mobile's interactive tutorials here: https://www.t-mobile.com/support/phones-tablets-devices/mobile-internet/franklin-9-mobile-hotspot Help Categories include: Apps & Accessories Battery, Memory, & ...
I Need Help with my Alcatel LINKZONE 2 Mobile Hotspot Device?
Find answers to the most important questions with T-Mobile's interactive tutorials here: https://www.t-mobile.com/support/tutorials?page=device/alcatel/linkzone-2 Example of questions: 1. How do I reset my device to factory settings? 2. How to update ...