What if I have a problem with my service or connection? Who do I call?
So lots of folks just try to call T Mobile or even go to a T-Mobile store – don’t try that! If you do, they won’t be able to find your account and they will ask you lots of questions that you won’t know the answers to (trust us on this one…). In addition to our own customer service team at LeanStream, we actually have our own rock star customer service team at T-Mobile and they can help with all kinds of things that come up. Try us first at info@leanstreamrp.com or at (833) 943-4463 and if we need to line you up with T-Mobile, we can give you a VIP number to get you answers fast.
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How do I reach customer support for my T-Mobile service through the ABC Connect for Students Program?
For questions and customer support related to your T-Mobile service (through the ABC Connect for Students Program), please call (833) 748-9669, go to https://tmobileabcconnect.leanstreamrp.com/ and chat with us, or email us at ...
Who can I contact for help with the Wifi on the Go Program or the LeanStream Platform?
For questions or help related to the Wifi on the Go Program or the LeanStream Platform, you can call (833) 943-4463 or email info@leanstreamrp.com. For faster service you can submit a Help Request at: https://help.leanstreamrp.com/knowledge
My password doesn't work anymore!
So what do you do if the password you have been using just doesn't work anymore or if maybe you forgot it (hey - it happens to us all!)? Fortunately, there is a really easy fix - just reset it! How? Well, it depends on the device but they all work ...
My hotspot shows that I have a 20 GB limit. I thought this was an unlimited plan?
So, you must have the new T9 hotspot. It is awesome and is able to take advantage of the newest technology from T Mobile, all designed to make your internet experience faster and better. So, about that data meter…it says that you have a 20GB limit on ...
What about coverage – what if I don’t get good service where I live?
T-Mobile has employed some new technology that is designed to increase its coverage area and go through walls even better. The hotspot you will get is set up to use that technology so coverage is better than ever. That said, every place doesn’t have ...