What if I have been locked out of my account due to the number of failed attempts?

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• How do I unlock a user's account that has been locked?

  1. From your school district's dashboard, locate the 'Configuration' menu item on the left panel and click on the sub-menu item titled 'District Info'. 2. Check the 'Employees' and/or the 'Users' tab for the user that you are needing to unlock. 3. ...

• Why do I have to enter my child’s student id number or my employee id number?

  LeanStream's Wifi on the Go and ConnectEDge Unlimited Everything programs are VIP programs for student families and employees of our partner school districts. T-Mobile has asked us for a way of validating eligibility for the program and that is what ...

• Are Account Codes required for my item/need/event?

  It is only required if the school or district requires them for your item/need/event. If they are not required, you should see the word 'optional' next to the account code field when you are creating your item/need/event.

• How do I require the Account Code for my school/district when they create a(n) item/need/event?

  The School or District has to be the one who makes the decision on whether to require or not require the account code when creating a(n) item/need/event. Here is how you would require the account code. From the school or districts dashboard: 1. ...

• I can't log in to my account.

  When you sign up for WiFi on the Go, everything regarding your account is handled by us. What that means is that you don't really have an account to log in to. The Login button that you may see on our LeanStream webpages is meant for school or ...