General
How do I approve an Event?
From the school district's dashboard: 1. Locate the 'Event Tickets' menu item on the left blue panel and then click on the sub-menu 'Event List'. 2. Click on the Pending tab. 3. Locate your Event and in the far right column titled "Action", click on ...
How to add an Event under the Event Tickets module?
From your school district's dashboard: 1. Locate the 'Event Tickets' menu item on the left blue panel and then click on the sub-menu 'Event List'. 2. In the top right portion of your screen, click on the 'Add Event' button. 3. This is where you will ...
What is a Storefront in Marketplace?
The Storefront feature is a convenient tool that allows items in the marketplace to be categorized and grouped under a specific storefront. If you go to your school district's marketplace and you find yourself scrolling through pages of products and ...
Why would I create a Storefront in Marketplace?
The Storefront feature was created for groups, clubs, teams, and school organizations to house their specific marketplace items for sale (sort of like their very own mini-store). This feature simplifies your search for specific items or by specific ...
How do I request a Featured Need?
If you are a District Administrator, you will be able to create a Featured Need and/or approved a Featured Need. If you are a teacher, you will be able to create the Need, however, you will not be able to designate the need type as a 'Featured Need'. ...
What is a Featured Need?
A Featured Need is usually selected for a larger donation amount. Sometimes there is a fundraising campaign wrapped around a Featured Need. It’s the greatest need for a District/School and is highlighted as such.
Can we have more than one Featured Need?
If there is an existing Featured Need that has not been completed or expired, you will not be able to create another Featured Need. You can only have one Featured Need active at a given time.
Why would I use a code for Check-out?
The main reason for the verification code requirement for events on Check-out is to make sure that you are eligible for the event. For example, a junior high basketball team is having an event at school and they only want the team, members of the ...
Are Account Codes required for my item/need/event?
It is only required if the school or district requires them for your item/need/event. If they are not required, you should see the word 'optional' next to the account code field when you are creating your item/need/event.
How do I require the Account Code for my school/district when they create a(n) item/need/event?
The School or District has to be the one who makes the decision on whether to require or not require the account code when creating a(n) item/need/event. Here is how you would require the account code. From the school or districts dashboard: 1. ...
What is my code for Check-out?
The verification code when you are checking-out for a specific event should be sent to those who are able to purchase tickets and have access to the event. For example, a National Junior Honor Society club event can be a posted event and have a ...
What is a Standard Need?
A Standard Need is basically the default need and applies to any and all needs that don’t fit into the other “Need” types. It’s a general need that is applicable to any and all Needs that aren’t categorized as a Featured Need or Honorarium.
How do I post a Need?
If you are a School User or School Administrator: 1. Once you log in, you should be on the school district's dashboard page. Locate the Needs panel on the left side of the screen. At the top of the Needs panel, you should see the 'Add Need' button ...
How long will it take to receive my wireless hotspot device?
Once your order is processed, you should receive a confirmation email complete with a USPS tracking number, which can be used to track the progress of your package. The devices are then sent out via USPS Priority, and are generally received within ...
How do I reactivate my service?
Sometimes things happen - credit cards expire or payment methods get mixed up. And then sometimes service gets suspended when the payment method doesn't work. Or maybe you had to cancel for a bit due to something unexpected. Fortunately, it is super ...
How can I change my hotspot's password?
FRANKLIN T9: 1. From the device you are using, you will need to connect to the T9 hotspot. 2. Once you have connected your device to the hotspot, go to your web browser and enter http://mobile.hotspot or http://192.168.0.1 in the browser of the ...
Do I really have to use PayPal?
Well it depends on what district/foundation you are enrolling under. To see if you are going to be using PayPal or a different payment processor, feel free to email us at info@leanstreamrp.com or give us a call at 833-943-4463.
How do I sign up for the ConnectEDge Unlimited Everything phone plan?
ConnectEDge Unlimited Everything is a phone plan by LeanStream the provides unlimited talk, text, and data. Depending on the phone plan you get, we also provide a free phone! For more information, click HERE for the link to our ConnectEDge website, ...
Why do I have to enter my child’s student id number or my employee id number?
LeanStream's Wifi on the Go and ConnectEDge Unlimited Everything programs are VIP programs for student families and employees of our partner school districts. T-Mobile has asked us for a way of validating eligibility for the program and that is what ...
What about coverage – what if I don’t get good service where I live?
T-Mobile has employed some new technology that is designed to increase its coverage area and go through walls even better. The hotspot you will get is set up to use that technology so coverage is better than ever. That said, every place doesn’t have ...
Do I have to be a T-Mobile customer to sign up for WiFi On The Go or enroll in ConnectEDge Unlimited Everything?
Absolutely not. The program doesn’t turn in any way on what type of cell service you have or who you have your other service with.
Is a contract required to participate in the WiFi On The Go or ConnectEDge Unlimited Everyting program?
Nope. No contract at all. But we do ask that you hang in there and keep the service for at least six months. If you decide that you need to cancel before then, we just ask that you return the hotspot or phone, if applicable, to us.
If I sign-up for the WiFi On The Go program or the ConnectEDge Unlimited Everything program, how good will my cellular coverage be?
The internet service provided thorough the Program is sourced by T-Mobile’s nationwide cellular network. We encourage everyone thinking of enrolling in the program to check their coverage prior to enrolling. If you do not have adequate cellular ...
I can't log in to my account.
When you sign up for WiFi on the Go, everything regarding your account is handled by us. What that means is that you don't really have an account to log in to. The Login button that you may see on our LeanStream webpages is meant for school or ...
What kind of speeds can I expect with a WiFi on the Go or ConnectEDge device?
When you sign up for WiFi on the Go, you will receive either an Alcatel Linkzone 2, or a Franklin T9. The Samsung Galaxy A52 and A32 and the iPhone 12 mini ConnectEDge phones all have 5G support. Each device has slightly different specs, however as ...
Can I keep service once the ABC for Students Program is over?
Of course you can! Here is a link to the enrollment page if you are switching over from the ABC for Students program: Wifi on the Go. For student-families in our LeanStream partner districts, we will be working toward a seamless transition from the ...
Why do I have to enter an Enrollment Code?
WiFi on the Go and ConnectEDge Unlimited Everything phone plan are VIP programs for student families and employees of our partner school districts. T-Mobile has asked us for a way of validating eligibility for the program and that is what the ...
How much does the Hotspot or phone cost?
Zero. Zilch. Nothing. It is free with the service.
Is there an activation or cancellation fee?
Nope. No front end or back end fees ever. You just pay for the service. The program you enroll in and that price you pay is the only thing that you are paying for.
I made a payment, but my services have not been restored.
Were your WiFi on the Go services suspended due to a missed payment, but you've since made a payment? Unfortunately restoring a suspended line is not as simple as flicking a switch, and requires action from T-Mobile directly. Typically once your ...
How long will the batteries last in my hotspot?
Battery life depends on how hard you use it of course but you can expect many hours out of the hotspot before it has to be charged up again. Charging is easy – just like a cell phone – plug in the included cord and it will charge the battery until it ...
My password doesn't work anymore!
So what do you do if the password you have been using just doesn't work anymore or if maybe you forgot it (hey - it happens to us all!)? Fortunately, there is a really easy fix - just reset it! How? Well, it depends on the device but they all work ...
My battery is swollen. What do I do?
Firstly, stop using the device immediately. Remove the battery from the device if it is safe to do so and dispose of it appropriately. This happens sometimes, either due to a defective battery or the battery simply exceeding its shelf-life. We do ...
My device is damaged/not working. What do I do?
Has your device been damaged and is no longer working properly? We understand that accidents happen. If you think your device may need to be replaced, let us know and we'll troubleshoot with you. If your device truly is broken, we'll most likely send ...
Do I have to return my hotspot if I cancel?
First, we are sorry to see you go! We want WiFi on the Go to be perfect for everyone but understand that sometimes it doesn't work out. If you have cancelled within 6 months of your original enrollment, we would sure appreciate it if you could return ...
Does a User have permission and access to edit their Event post once it has been approved?
Short answer is Yes! They will still need to get approval for their edit from a School Administrator or a District Administrator. Once they get their edit approved, then they are able to edit their Event Post.
How do I change the bank account or card associated with my WiFi on the Go or ConnectEDge phone plan payment?
We get that life happens. We move and the same bank we've used for the last 8 years is not in our new area or we can't quite remember if we put our debit card away after paying for lunch but it's not in its usual place. So it's absolutely ...
How do I cancel or disconnect?
We want our programs to be 100% perfect for everyone. We also understand that sometimes either it doesn't work as well as you need it to in your area or you just need to cancel. Here is how: **IF YOU USED PAYPAL (WEBSITE INSTRUCTIONS)** **YOU MUST ...
Who is LeanStream exactly?
LeanStream is a company set up by three fellas from Alabama who have a heart for education and a little bit of a crazy streak. We had this idea to help raise money for school systems and help provide portable and affordable broadband access to ...
What is LeanStream?
We are kind of like the Swiss Army Knife of digital fundraising for school systems and school foundations! We provide school systems/foundations multiple ways to raise funding and gather community support. Each school system/foundation gets to select ...
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